Every now and then, a customer will attempt to order Spectacles and their credit or debit card will be declined. This won’t always be caused by insufficient funds or hitting your credit limit — sometimes, it’s just our payment systems doing their best to protect you from potential fraud.
No matter the cause, these transactions will always show up as “declined” on our end. Your bank account might still show the charges as “pending” for a couple of days, however.
Whether or not this charge will show up as pending (and how long it remains pending) will depend on which bank you use. This process usually takes between 2 - 5 business days.
No matter what happens, money will never be taken out of your account to pay for declined transactions. However, “reserve funds” may still be set aside — meaning that your credit limit could be reduced by the order amount for as long as it remains pending.
Unfortunately, we can’t remove the charge or contact banks or credit card companies on your behalf.
Your purchase can also be held for review, even if the order appears to have gone through successfully. In these cases, we’ll reach out to notify you and request a response within 48 hours.
Order details can only be reviewed over the phone — we’ll call you to spare any potential costs. If we do not hear back from you within the requested 48 hours, your order will be canceled and refunded.