Device Replacement - Spectacles '24

When will we replace a device

Snap will replace a device if it is rendered non-functional due to defects in materials and workmanship, or fails to function in accordance with the product documentation.

What is not covered

Damage resulting from accidents or from normal wear and tear
Damage resulting from improper storage, misuse, abuse or neglect, including, without limitation, scratches, cracks, or surface damage, or exposure to extreme conditions including extreme heat, dirt, or sand
“misuse” includes, without limitation, use in a manner or environment not in compliance with the recommendations in this Agreement, our online user manual, safety instructions, or other related documentation
Damage resulting from use in other improper conditions
Normal depletion of consumable parts such as batteries, unless occurring due to a defect in original materials or workmanship
Devices that have been physically or electronically altered, modified, undergone unauthorized repairs, or exhibit third-party software changes.

How long does this coverage last

Coverage commences from the date of original purchase until your subscription ends.

Requesting a device replacement

First, tell us about the problem. Please visit us at support.spectacles.com to request support. If your Product needs to be repaired or replaced, you’ll need to return it to us using our shipping instructions. Once we receive the Product, we’ll determine if it has a defect or malfunction is covered. If so, we’ll repair or replace and we’ll send the repaired or replacement Product to you at our cost. If you are returning Spectacles, we can’t guarantee that we’ll be able to repair them without risk to or loss of video content, and we won’t transfer any content from a returned pair to a replacement pair. You should remove and separately store any such content before returning your Spectacles.

Loss Fee

If Snap requests that you return the Device and you do not do so within thirty (30) days, Snap may invoice your account for a separate lost or damaged product fee of $1200. The fee may be lower, at Snap’s sole discretion.